Operations Supervisor

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Flight Club Full time
Become a Part of Our Family

Welcome to Flight Club, where we transform traditional gaming into extraordinary social experiences. Our venues are celebrated for creating memorable moments for our guests. We are on the lookout for a passionate and committed Operations Supervisor to enhance our vibrant team.

Position Overview
As an Operations Supervisor, you will collaborate closely with the General Manager to manage the operational and staffing elements of the venue. Your key responsibilities will encompass:

Team Leadership:
  • Recruit and onboard new staff members.
  • Assist in establishing and evaluating team goals.
  • Monitor employee performance and offer constructive feedback.
  • Ensure seamless daily operations.
  • Effectively manage employee schedules.
Operational Improvement:
  • Enhance venue administration and communication protocols.
  • Support the General Manager in maximizing venue profitability.
Guest Experience:
  • Maintain high standards of customer service at all times.
  • Address customer complaints with professionalism and urgency.
  • Ensure products are delivered in line with company standards.
We prioritize attitude and cultural fit over extensive management experience. To thrive in our Flight Club Family, you must embody our core values: innovation, passion, togetherness, and warmth. We are committed to excellence and creativity in all our endeavors.

Perks
  • Competitive salary and tronc.
  • Complimentary meals during shifts.
  • Employee discounts.
  • Career advancement opportunities.
  • Engaging social events.
If you are eager to be part of a team that values collaboration and innovation, we look forward to your interest.
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