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Operations Supervisor

2 months ago

Edinburgh, Edinburgh, United Kingdom Flight Club Full time
Become a Part of Our Community

Welcome to Flight Club, where we transform conventional games into extraordinary social experiences. Our venues are celebrated for creating memorable moments for our guests. We are currently in search of a committed and energetic Operations Supervisor to join our vibrant team.

Position Overview
As an Operations Supervisor, you will collaborate closely with the General Manager to manage the operational and staffing elements of the venue. Your primary duties will encompass:

Team Leadership:
  • Recruit and onboard new staff members.
  • Assist in establishing and evaluating team goals.
  • Evaluate employee performance and offer constructive feedback.
  • Ensure seamless daily operations.
  • Effectively manage staff schedules.
Operational Improvement:
  • Enhance venue administration and communication practices.
  • Support the General Manager in boosting venue profitability.
Guest Experience:
  • Maintain high standards of customer service at all times.
  • Address customer complaints with professionalism and urgency.
  • Ensure products are delivered in accordance with company standards.
We prioritize attitude and cultural fit over extensive management experience. To be a part of our Flight Club Family, you must reflect our core values: innovation, passion, togetherness, and warmth. We are committed to excellence and creativity in all our endeavors.

Perks
  • Competitive salary and tronc.
  • Complimentary meals during shifts.
  • Employee discounts.
  • Opportunities for professional development.
  • Engaging social events.
If you are eager to be part of a team that values collaboration and innovation, we would be delighted to hear from you.