Customer Service Ambassador

5 days ago

Hamilton, South Lanarkshire, United Kingdom First Direct Full time

About the Role:

We are seeking a highly skilled and motivated Customer Service Representative to join our team at First Direct. As a Customer Service Representative, you will be responsible for providing exceptional customer service experience to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Communicate effectively with customers to understand their needs and provide solutions.
  • Handle customer complaints and issues in a professional and courteous manner.
  • Work collaboratively with other teams to resolve customer issues and improve overall customer experience.
  • Stay up-to-date with product and service knowledge to provide accurate information to customers.
  • Meet or exceed performance targets and quality standards.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong problem-solving and analytical skills.
  • Ability to work collaboratively as part of a team.
  • High school diploma or equivalent required; degree preferred.

Working Hours:

Our Customer Service Representatives work a variety of shifts, including days, evenings, and weekends. We offer a hybrid working model, which allows you to work from home and in our office.

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