Customer Service Representative

2 months ago


Hamilton, South Lanarkshire, United Kingdom HSBC Full time

Job Summary:

HSBC is seeking a highly skilled Customer Service Advisor to join our Contact Centre team in Hamilton. As a Customer Service Advisor, you will be responsible for providing exceptional telephone-based customer service to help resolve customer queries in a friendly and professional manner.

Key Responsibilities:

  • Provide customer service to customers via telephone, resolving their queries in a timely and professional manner.
  • Work in a busy contact centre environment, handling multiple customer calls simultaneously.
  • Use multiple systems to process a wide range of transactions at pace, while maintaining a high degree of accuracy.
  • Solve problems and provide solutions to customers in a clear and concise manner.
  • Support customers in educating them about HSBC products and alternative digital banking platforms.

Requirements:

  • Customer service experience and excellent communication skills are essential.
  • Ability to work in a fast-paced contact centre environment.
  • Technical ability to use multiple systems to process transactions.
  • Problem-solving skills and attention to detail.
  • Ability to commit to the role for a minimum of 12 months.

What We Offer:

  • A competitive salary starting from £23,205.
  • Excellent benefits package, including free parking, on-site gym, and subsidised on-site nursery.
  • Hybrid working environment, allowing you to work from home and in the office.
  • Opportunities for career development and progression.

About HSBC:

HSBC is a leading global bank with a commitment to creating diverse and inclusive workplaces. We are proud to be part of the Disability Confident Scheme and strive to make our recruitment processes accessible to everyone.



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