Customer Service Representative

4 weeks ago


Hamilton, South Lanarkshire, United Kingdom First Direct Full time
Job Description

At First Direct, we're committed to delivering exceptional customer service experiences. As a Customer Service Representative, you'll play a vital role in our award-winning team, providing support to our customers through various channels.

Key Responsibilities:
  • Communicate effectively with customers, using excellent interpersonal skills to resolve queries and concerns.
  • Think creatively to provide informative solutions and support with banking queries.
  • Work independently, with high levels of accuracy and attention to detail.
  • Be professional and adaptable, with a focus on customer satisfaction and your own career development.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career progression and development.
  • Flexible working arrangements, including hybrid working options.
  • Access to training and development programs.
  • Recognition and rewards for outstanding performance.

We're committed to creating a diverse and inclusive workplace, where everyone feels valued and supported. If you're passionate about delivering exceptional customer service and have a strong desire to learn and grow, we'd love to hear from you.

Please note that our working patterns and shifts can vary, with the possibility of weekend and/or late working. Our lines are open 24/7/365, and working hours can fall between 6am and 1am. Maximum shift length is 9 hours, with a minimum 11-hour gap between shifts.

We're proud to be part of the Disability Confident Scheme, which helps ensure fair and accessible recruitment processes for all candidates.



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