Customer Service Representative

4 weeks ago


Hamilton, South Lanarkshire, United Kingdom McQueens Dairies Full time
About the Role

As a Retentions Advisor at McQueens Dairies, you will be the first point of contact for our existing customers looking to cancel their accounts. Your exceptional customer service skills and rapport-building abilities will help you understand the specific reason for the cancellation, and then you will work to resolve the customer's problems and provide first-class support. Your main priority will be to retain the customer's business and maintain their satisfaction.

Key Responsibilities

• Use your customer service skills to understand the specific reason for the cancellation
• Work to resolve the customer's problems and provide first-class support
• Retain the customer's business and maintain their satisfaction

Requirements

• Customer service experience, ideally within a contact centre environment
• Ability to build trust and rapport with customers
• Professional, positive, and polite telephone manner
• Ability to stay motivated and positive in any situation
• Target and bonus driven

What We Offer

• Salary £25,064.00 per annum
• Uncapped bonus structure, paid weekly
• Training in customer service skills and Excel
• Operational hours of 8.00am - 5.00pm (8:00 and 8:30 start times) Monday to Friday
• Free onsite parking
• Opportunities for advancement

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