Customer Service Representative
5 days ago
Job Summary:
HSBC is seeking a highly skilled Customer Service Advisor to join our Contact Centre team in Hamilton. As a Customer Service Advisor, you will be responsible for providing exceptional telephone-based customer service to help resolve customer queries in a friendly and professional manner.
Key Responsibilities:
- Provide customer service to customers via telephone, resolving their queries in a timely and professional manner.
- Work in a busy contact centre environment, handling multiple customer calls simultaneously.
- Use multiple systems to process a wide range of transactions at pace, while maintaining a high degree of accuracy.
- Solve problems and provide solutions to customers in a clear and concise manner.
- Support customers in educating them about HSBC products and alternative digital banking platforms.
Requirements:
- Customer service experience and excellent communication skills are essential.
- Ability to work in a fast-paced contact centre environment.
- Technical ability to use multiple systems to process transactions.
- Problem-solving skills and attention to detail.
- Ability to commit to the role for a minimum of 12 months.
What We Offer:
- A competitive salary starting from £23,205.
- Excellent benefits package, including free parking, on-site gym, and subsidised on-site nursery.
- Hybrid working environment, allowing you to work from home and in the office.
- Opportunities for career development and progression.
About HSBC:
HSBC is a leading global bank with a commitment to creating diverse and inclusive workplaces. We are proud to be part of the Disability Confident Scheme and strive to make our recruitment processes accessible to everyone.
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