Room Service Supervisor
4 weeks ago
Room Service Supervisor Opportunity at Ham Yard Hotel
We are seeking a highly skilled and experienced Room Service Supervisor to join our team at Ham Yard Hotel, a luxury boutique hotel in the heart of London's Soho. As a Room Service Supervisor, you will be responsible for overseeing the daily operations of our room service department, ensuring efficient and high-quality service delivery to our guests.
Key Responsibilities:
- Oversee the daily room service operations to ensure efficient and high-quality service delivery.
- Ensure all room service areas meet our exceptional standards of cleanliness, presentation, and organisation.
- Work closely with other departments to guarantee smooth operations and enhance guest satisfaction.
- Lead, inspire, and support your team, fostering a positive environment based on teamwork, mutual respect, and open communication.
- Address guest enquiries, concerns, and special requests promptly, aiming for swift resolution and high satisfaction.
- Monitor inventory levels, coordinate replenishment, and manage stock levels with the procurement team.
- Collaborate with senior management to develop and implement strategies that exceed guest expectations.
- Uphold company policies, ensuring compliance with health, safety, and sanitation standards through regular inspections and audits.
- Act as a representative of Firmdale Hotels, embodying our values and promoting our brand and services.
Requirements:
- Proven experience in leading and managing a team within a hospitality setting.
- Exceptional attention to detail and a commitment to excellence.
- A passion for providing first-class customer service.
- Strong organisational and communication skills.
- Ability to thrive in a fast-paced, dynamic environment.
What We Offer:
- Competitive salary plus service charge.
- Access to Wagestream, our financial wellbeing app.
- Health cash plan.
- Discounted cinema tickets, gym membership, travel, retailers, and restaurants.
- Generous 30% discount off food and drinks at our restaurants and bars.
- Complimentary meals on shift.
- Referral bonus scheme.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
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London, Greater London, United Kingdom Ham Yard Hotel Full timeRoom Service Supervisor Opportunity at Ham Yard HotelWe are seeking a highly skilled and experienced Room Service Supervisor to join our team at Ham Yard Hotel, a luxurious boutique hotel in the heart of London's Soho. As a Room Service Supervisor, you will be responsible for overseeing the daily operations of our room service department, ensuring that our...
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London, Greater London, United Kingdom Ham Yard Hotel Full timeRoom Service Supervisor Opportunity at Ham Yard HotelWe are seeking a highly skilled and experienced Room Service Supervisor to join our team at Ham Yard Hotel, a luxury boutique hotel in the heart of London's Soho. As a Room Service Supervisor, you will be responsible for overseeing the daily operations of our room service department, ensuring efficient and...
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