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Assessment Administration Officer
2 months ago
We are seeking a highly organized and detail-oriented Exams Coordinator to join our team at North Hertfordshire College. As an Exams Coordinator, you will play a critical role in ensuring the smooth operation of our examination processes.
Key Responsibilities- Assist with the planning, organization, and administration of all aspects of public exams and assessments.
- Ensure the accurate and timely processing of all data relating to the management of student records across all funding streams.
- Take part in the collection, checking, inputting, and submission of data using in-house databases and external systems.
- Support the maintenance of the exams timetable, including the timely processing of on-demand exam and invigilator bookings.
- Respond to enquiries from current and former students and support curriculum teams with queries from prospective applicants.
- Act as a key point of contact to customers for the Exams functions, including with regards to timetables and registers, exams entries, and fees.
- Working with other team members to ensure the maintenance and security of exams papers, including preparing exam packs and collating exam papers.
- Undertake Exam-related staff inductions and training as and when required.
- Actively participate as a full member of the Exams teams, working closely with colleagues, managing workloads, and attending all team meetings as determined by your line manager.
- Participate in all training on the relevant data systems used in the delivery of the role, ensuring full compliance and accurate use of the systems and processes.
- Undertake some evening and weekend work as and when required.
- Provide exceptional customer service to all staff, students, and college visitors.
- Excellent organizational skills, including the ability to work independently, plan, prioritize, and work effectively under pressure.
- Excellent communicator, possessing the ability to communicate with many people on many different levels.
- Experience of working in administration and a customer-focused environment.
- The post holder should hold a level 2, or above, in Numeracy and Literacy.
- Knowledge and experience of Microsoft Office applications.
- A proactive approach to resolving problems and queries.
- Contributory pension scheme.
- For a full outline of benefits, click here.
