Customer Service Representative

2 months ago


Livingston, United Kingdom Office Angels Full time
About the Role

We are seeking an experienced and skilled Customer Service Representative to join our team at Office Angels. As a key player in our e-commerce team, you will be responsible for providing exceptional end-to-end customer care through various channels, including live chat, email, and telephone.

Key Responsibilities
  • Process and coordinate all orders from the e-commerce and online sales channels efficiently and accurately.
  • Act as the first point of contact for suppliers and customers, resolving any issues that may arise throughout the supply chain.
  • Maintain the customer database (Salesforce & Microsoft Dynamics) accurately and up-to-date.
  • Manage credit card transactions and other payment methods associated with customer orders.
  • Liaise with suppliers, customers, and internal teams to ensure the smooth running of daily activities.
  • Escalate complaints to the relevant parties if or when required.
Requirements
  • Relevant work experience in a customer support/sales support role.
  • Experience of processing orders within defined time-frames.
  • Previous administration experience is essential.
  • Excellent communication skills.
  • Ability to work alone and as part of a close-knit team.
  • Experience of working with CRM/ERP systems.
  • Strong computer skills (including proficiency in Microsoft Platforms such as Excel).
  • Flexible and enthusiastic approach with a focus on service and delivery.
  • Ability to maintain high levels of accuracy when gathering and inputting data.


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