Customer Service Representative

3 weeks ago


Livingston, United Kingdom DX Network Services Limited Full time

About the Role:

We are seeking a highly motivated and customer-focused Customer Service Advisor to join our team at DX Network Services Limited. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through proactive and timely actions.

Key Responsibilities:

  • Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
  • Action all customer queries in line with the required processes and service level agreements
  • Work as part of a team to ensure great customer service delivery - every time
  • Engage proactively with service centres to ensure customer requirements are received and actioned
  • Recognise and deal with queries, requests and problems in line with our customer account requirements
  • Identification and action of escalation issues
  • Undertake any other customer account support duties as required

What We Offer:

  • Competitive Rates of Pay
  • Company Funded Health Cash Plan
  • Holidays: 20 days increasing with length of service + bank holidays
  • Long Service Recognition scheme
  • Enhanced Maternity & Paternity
  • Company Pension Scheme
  • Life Assurance
  • Employee Assistance programme including 24/7 Virtual GP
  • DX Discounts Portal
  • Excellent opportunities for career progression and more

About Us:

DX Network Services Limited is a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland. We are passionate about delivering the Delivered Exactly promise to our customers and are committed to providing a positive and supportive work environment for our employees.



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