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Receptionist - Patient Services Coordinator

2 months ago

Ferryhill, United Kingdom The Ferryhill & Chilton Medical Practice Full time
Job Summary

We are seeking a highly motivated and organized Receptionist to join our team at The Ferryhill & Chilton Medical Practice. As a key member of our front desk team, you will be responsible for providing exceptional patient service and ensuring the smooth operation of our medical office.

Main Responsibilities
  • Front Desk Operations
    • Manage patient flow and coordinate appointments
    • Answer and direct phone calls, and respond to patient inquiries
    • Process patient registration and demographic updates
  • Patient Communication
    • Communicate effectively with patients, families, and healthcare providers
    • Provide clear and concise information about medical procedures, test results, and other important health information
  • Administrative Tasks
    • Manage and maintain accurate and up-to-date patient records
    • Process and manage medical billing and insurance claims
    • Perform other administrative tasks as needed to support the medical office
  • Team Collaboration
    • Work collaboratively with healthcare providers, nurses, and other staff members to ensure seamless patient care
    • Participate in quality improvement initiatives and contribute to a positive and supportive work environment
Requirements
  • Education and Experience
    • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred
    • Minimum 1-2 years of experience in a medical office or customer service role
  • Skills and Abilities
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and prioritize multiple tasks
    • Basic computer skills and proficiency in medical software
Working Conditions

The Ferryhill & Chilton Medical Practice is a dynamic and patient-centered healthcare organization. As a Receptionist, you will work in a team environment and be responsible for providing exceptional patient service in a fast-paced medical office setting.