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Strategic Account Director

2 months ago

StainesuponThames, Surrey, United Kingdom ADP Full time

We are seeking a highly experienced Senior Strategic Account Director to lead one of our highly successful Account and Relationship management teams. As a key member of our leadership team, you will provide senior-level engagement in support of ADP's Executive Committee, creating strong C-level business-to-business relationships to drive increased engagement with client decision-makers. You will contribute to and influence the vision of the department to ensure ongoing success and future growth for UK, Ireland, and other ESI business units. Your team will champion client experience across our organization, helping everyone focus on retention, client likelihood, or recommend, and maximizing every opportunity. ADP is a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and more. We've received recognition as a global Best Places to Work and recipient of many prestigious awards for diversity, equity, and inclusion. Key responsibilities include:

* Identifying and mitigating potential client revenue loss risk
* Ownership and effective decision-making aligning with business KPIs, particularly retention, revenue, NPS, and NOI
* Defining and executing the client relationship and engagement strategy for the Account Management function
* Developing Client Account Plans and Client Engagement models
* Managing and overseeing a broad, high-value client base by ensuring they are allocated and managed accordingly by the teams to deliver against the Account Management focus areas and metrics of retention and revenue growth
* Supporting in ensuring that all aged debtor issues are brought to a conclusion
* Operating a team structure that is aligned to deliver our retention and sales ambitions
* Playing a key role within the Senior Service Team

Requirements include:

* 3+ years of experience as a leader in professional services/BPO or employment agencies with a solid track record
* Networking and relationship building, internal to ADP and with clients
* Financial and commercial acumen
* Excellent time management
* Bonus points for experience/

Knowledge of HR & Payroll drivers and processes is an advantage. Demonstrable experience and achievement in a senior Account Management role is required. Good understanding of payroll legislation and working practices within a bureau environment is desirable. We offer a competitive salary, 23 days holiday (increasing to 25 after 2 years), flexible benefits, study support, employee assistance program, and company social events.