Product Quality Coordinator

3 weeks ago

Maidenhead, Windsor and Maidenhead, United Kingdom De Beers Group Full time

Job Overview:

Join our dedicated Quality Control team at De Beers Group, where your expertise will help uphold the exceptional standards of our products.

Key Responsibilities:

  • Detect and address any issues related to handling and packaging, providing constructive feedback to the Quality Control manager.
  • Collaborate with the Logistics distribution team to ensure timely processing of all shipments.
  • Maintain rigorous stock management practices to guarantee the safe and proper storage of all items.
  • Conduct thorough quality control inspections on all shipments not assessed by our third-party QC teams, ensuring compliance with the standards set by De Beers Jewellery (DBJ).
  • Perform spot checks and acceptance sampling for shipments evaluated by DBJ-authorized QC teams.
  • Verify and update CoC – invoice details.
  • Document each technical specification of every piece on the relevant technical sheet/SAP, providing feedback to suppliers regarding any inspection discrepancies.
  • Record essential product details such as weight, diamond count, carat, CoC, and assay on SAP.
  • Ensure the accuracy of all recorded details that will be used to validate the quality expected on the customer purchase diamond certificate.
  • Review all pieces against the original technical sheet, providing feedback to suppliers when issues arise, with a commitment to continuous improvement.
  • Assist the QC Team Leader and Quality Control Manager in monitoring and minimizing internal and external failure costs.
  • Coordinate with the London and Sheffield Assay offices to ensure compliance with hallmarking requirements for each piece.
  • Conduct metal analysis (XRF) checks on incoming shipments and prepare quarterly reports.
  • Submit samples for hardness testing on a quarterly basis.
  • Work closely with the Merchandising team to respond promptly to customer inquiries regarding products.
  • Oversee all SynthDetect checks to maintain quality standards, manage the KPI sheet, and generate analyses based on findings.
  • Perform quality checks on all products returned from DBJ franchises, facilitating joint decision-making on whether items should be returned to suppliers or sent to local workshops for repairs.
  • Manage the logging and processing of scrap quarterly, regularly comparing reclamation services and monitoring metal prices to secure the best rates.
  • Handle ultrasonic cleaning and general office responsibilities.
  • Ensure stock accuracy and assist with bi-annual inventory counts.

Qualifications:

  • Intermediate proficiency in Microsoft Office and Outlook.
  • Familiarity with Excel & SAP systems; knowledge of Oracle is advantageous.

Knowledge & Technical Skills:

  • Strong problem-solving abilities with available information.
  • Capability to prioritize tasks and maintain flexibility.
  • Adaptability in a fast-paced environment.
  • Effective time management skills, prioritizing and structuring work with urgency.
  • Excellent communication skills, able to engage with all levels of the organization and externally.
  • Understanding of the luxury industry with a focus on customer service.
  • Solid knowledge of jewellery manufacturing processes.
  • Collaborative approach to achieving shared objectives.
  • Ability to build strong, effective working relationships.
  • Clear, concise, and persuasive communication skills, both written and verbal.
  • Energetic and self-motivated, inspiring others to perform at their best.
  • Commitment to fostering a diverse and inclusive work environment.

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