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Regional Operations Director

2 months ago

Polegate, East Sussex, United Kingdom Chaffin Works Full time

Job Summary:

Chaffin Works is seeking a highly experienced and skilled Regional Operations Manager to lead our regional service delivery and drive business KPIs in the South East region. As a key member of our Senior Leadership Team, you will be responsible for managing and developing high-performing contract management teams, focusing on regional commercial activity, and addressing internal and external issues.

Key Responsibilities:

  • Team Management: Manage and develop high-performing contract management teams to ensure seamless service delivery.
  • Commercial Activity: Focus on regional commercial activity, ensuring precise management of contracts with due care and attention.
  • Issue Resolution: Address internal, external, and emerging issues while ensuring visibility of industry and sector-wide matters.
  • Resource Management: Support effective resource management, including planning and overseeing the management of full-time employees and subcontract staff.
  • Operational Delivery: Facilitate smooth operational delivery through regular departmental meetings and effective staff management; report back to Senior Leadership Team (SLT) and directors.
  • Troubleshooting: Actively troubleshoot operational issues across departments, leveraging specialized staff knowledge when necessary.
  • Training and Development: Assist in the delivery of departmental targets by reviewing training needs and aiding in the planning of effective Continuing Professional Development (CPD) for the team.
  • Works Programming: Maintain a comprehensive overview of works programming, including rota management, quality feedback, and site audits.
  • HR Support: Handle daily minor HR issues in collaboration with line managers and HR as needed.
  • Task Delegation: Delegate tasks efficiently and oversee management workloads to ensure relevant support is provided.
  • Financial Management: Authorise departmental spending and budgets for tools and hiring.
  • Performance Management: Provide general oversight of the operational management team, including conducting annual performance reviews and setting personal targets.
  • Expense Management: Approve management expenses and leave requests.
  • Business Cases: Produce business cases for plant and kit purchases to present to the board.

Requirements:

  • Operations Experience: Proven experience in operations management, preferably within the Arb and Landscaping industry.
  • Leadership Skills: Strong leadership abilities with a track record of developing high-performing teams.
  • Communication Skills: Excellent communication and interpersonal skills, capable of dealing with stakeholders at all levels.
  • Analytical Skills: Strong analytical skills with the ability to troubleshoot and resolve issues effectively.
  • Budget Management: Experience in budget management and resource allocation.
  • Health and Safety: Understanding of health and safety requirements and regulations.