Regional Operations Director
3 weeks ago
Chaffin Works is seeking a seasoned Regional Operations Manager to spearhead our service delivery in the South East region. As a key member of our Senior Leadership Team, you will be responsible for driving business KPIs and ensuring seamless operations.
Key Responsibilities:
1. Team Leadership: Manage and develop high-performing contract management teams to deliver exceptional results.
2. Commercial Acumen: Focus on regional commercial activity, ensuring precise management of contracts and driving revenue growth.
3. Issue Resolution: Address internal, external, and emerging issues, maintaining visibility of industry and sector-wide matters.
4. Resource Management: Support effective resource allocation, including planning and overseeing the management of full-time employees and subcontract staff.
5. Operational Delivery: Facilitate smooth operational delivery through regular departmental meetings and effective staff management.
6. Troubleshooting: Actively troubleshoot operational issues across departments, leveraging specialized staff knowledge when necessary.
7. Training and Development: Assist in the delivery of departmental targets by reviewing training needs and aiding in the planning of effective Continuing Professional Development (CPD) for the team.
8. Works Programming: Maintain a comprehensive overview of works programming, including rota management, quality feedback, and site audits.
9. HR Support: Handle daily minor HR issues in collaboration with line managers and HR as needed.
10. Delegation and Oversight: Delegate tasks efficiently and oversee management workloads to ensure relevant support is provided.
11. Financial Management: Authorise departmental spending and budgets for tools and hiring.
12. Performance Management: Provide general oversight of the operational management team, including conducting annual performance reviews and setting personal targets.
13. Expense Management: Approve management expenses and leave requests.
14. Business Cases: Produce business cases for plant and kit purchases to present to the board.
Requirements:
We are looking for a proven operations manager with experience in the Arb and Landscaping industry. The ideal candidate will possess strong leadership abilities, excellent communication and interpersonal skills, and a track record of developing high-performing teams. Strong analytical skills and experience in budget management and resource allocation are also essential.
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