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Medical Secretary

2 months ago

Leeds, Leeds, United Kingdom Spire Healthcare Full time

Medical Secretary Role

We are seeking an experienced Medical Secretary to join our team at Spire Methley Park Hospital. As a Medical Secretary, you will provide a high-quality secretarial service to our valued Consultants, supporting them in providing excellent patient care.

Key Responsibilities:

  • Provide an efficient secretarial service to all Consultants, including typing clinic notes and letters, and managing correspondence.
  • Answer patient queries, using tact and diplomacy when dealing with sensitive issues.
  • Liaise with Consultants and their secretaries to resolve patient queries and complaints in a timely manner.
  • Be responsible for handling all clinic correspondence, telephone calls, and queries for at least six Consultants, displaying a high level of accuracy, presentation, and attention to detail.
  • Communicate effectively with GP surgeries, other healthcare professionals, and external agencies.
  • Provide copy clinic letters when needed, and order Consultants' paper and office stationery.
  • Log all incoming clinic/theatre typing, insurance claim forms, and DWP forms, and distribute them appropriately.
  • Assist in the training of new and trainee Medical Secretaries, and undergo mandatory training as required.
  • Ensure consistent provision of service during holiday/sickness periods, by providing adequate cover of private typing.
  • Contribute to the development of departmental procedures, and familiarise yourself with company policies and procedures.
  • Deliver exemplary customer service to all users of the service, including Consultants, patients, and co-workers.

Requirements:

  • Good standard of education.
  • Excellent communication skills.
  • Professional telephone manner.
  • A good knowledge of medical, anatomical, and physiological terminology.
  • Knowledge of IT systems.
  • RSA level II or equivalent.

Benefits:

We offer a competitive salary, comprehensive benefits package, and a range of perks, including:

  • 35 days annual leave inclusive of bank holidays.
  • Employer and employee contributory pension with flexible retirement options.
  • 'Spire for you' reward platform - discount and cashback for over 1000 retailers.
  • Private medical insurance.
  • Life assurance.
  • Free car park.
  • Free DBS.
  • Free uniform.

About Us:

We are proud of our heritage in private healthcare and our values as an organisation:

  • Driving clinical excellence.
  • Doing the right thing.
  • Caring is our passion.
  • Keeping it simple.
  • Delivering on our promises.
  • Succeeding and celebrating together.

Our people are our difference; it's their dedication, warmth, and pursuit of excellence that sets Spire Healthcare apart.