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Commercial Account Executive
2 months ago
Position Overview:
We are excited to present an opportunity for a Breakdown Customer Care/Sales and Renewals Handler who will deliver a high-quality and professional service to our clients. This role focuses on providing exceptional customer service while managing daily administrative tasks with precision and efficiency within established timelines.
This is a part-time position, operating on Monday, Tuesday, and Wednesday from 9am to 5.30pm, with a hybrid work model available post-training.
At PIB Group, we foster a collaborative, vibrant, and enjoyable workplace culture, prioritizing the development and well-being of our employees. We are committed to supporting your career goals and aspirations.
Key Responsibilities:
- Provide competent advice to clients, ensuring clear guidance and explanations.
- Deliver a friendly and supportive service, showcasing a strong commitment to customer satisfaction.
- Manage workload effectively under pressure.
- Adapt to new processes and procedures, providing necessary feedback for improvement.
- Handle mid-term adjustments and cancellations for existing policies.
- Collect payments for policy amendments or missed direct debit payments.
- Address customer inquiries throughout the duration of their policy.
- Exhibit high levels of communication, organization, thoroughness, and time management to efficiently manage daily tasks.
- Assist Breakdown Claims Advisors by answering calls and coordinating appropriate service levels on a case-by-case basis.
- Provide training and coaching as needed.
- Quote and finalize new business inquiries.
- Cultivate and maintain long-term client relationships.
- Retain existing clients during renewal periods.
- Identify opportunities to upsell additional products that may meet specific customer needs.
- Work towards achieving individual performance targets.
Required Experience:
- Strong written and verbal communication skills.
- Exceptional customer service abilities, including empathy and effective resolution of challenging situations.
- Capability to perform under pressure.
- Excellent organizational skills.
- Proficient in PC usage, with a working knowledge of Microsoft Word and Excel.
Additional Information:
In addition to a competitive salary, we offer a comprehensive benefits package, including:
- Generous holiday allowance with the option to purchase additional days.
- Death in Service benefit equivalent to four times the salary.
- Company pension scheme.
- Enhanced maternity and paternity leave provisions.
- A flexible benefits package allowing customization of your overall benefits.
- Access to discounts on technology, entertainment, travel, and more through our benefits portal.
- Referral programs.
- Discounted rates on PIB products.
- A robust employee benefits and welfare program supporting financial management, health screening, and various wellness initiatives.
- Opportunities for community engagement through volunteering days.
- A wide range of discounts on attractions, activities, and services.
- Comprehensive learning and development framework, including professional study options and apprenticeships.
- Support for fundraising initiatives through PIB Community Trust.
- Commitment to reducing environmental impact through sustainable practices.
