Customer Service Representative

1 week ago


Sevenoaks, Kent, United Kingdom Acorn Insurance Full time

Job Summary:

We are seeking a highly skilled and detail-oriented Customer Service/Claims Call Auditor to join our Claims Governance Team at Acorn Insurance. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the accuracy and integrity of claims processing.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Conduct thorough reviews of claims to ensure accuracy and compliance with company policies
  • Collaborate with internal stakeholders to resolve complex claims issues
  • Provide training and support to new team members

Requirements:

  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Ability to maintain confidentiality and handle sensitive information
  • High school diploma or equivalent required; degree in a related field preferred

What We Offer:

  • Competitive salary and performance-related bonus
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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