Customer Service Representative
2 days ago
Key Responsibilities:
* Respond to customer inquiries via telephone, email, and chat, providing timely and accurate assistance.
* Resolve customer issues by identifying problems and implementing effective solutions.
* Utilise various software tools to assist customers and document interactions.
* Build and maintain strong, long-lasting relationships with customers.
* Provide technical training and support on our software products to customers.
* Collaborate with other departments to ensure a seamless customer experience.
* Strive to meet and exceed individual and team performance goals.
Tasks and Duties:
* How-to's: Provide guidance on the software.
* Account Management:
\t* Handle cancellation and off-boarding processes.
\t* Assist with account setup, including adding and removing users/licenses.
\t* Engaging with new trial customers to ensure they achieve the value they seek from our software.
* Technical Support:
\t* Address basic API and syncing issues.
\t* Assist with customer data imports.
* Product Demonstrations: Conduct software demos to showcase product features and benefits.
* Training and Setup: Facilitate software training sessions and assist with initial setup.
* Integration Queries: Respond to customer inquiries about software and integration issues.
Qualifications:
* Previous experience in telephone customer service (minimum 1 year).
* Excellent communication skills, both written and verbal.
* Strong problem-solving abilities and attention to detail.
* Patience and a customer-centric mindset.
* Proficiency with various software tools and the ability to quickly learn new systems.
* Ability to build long-lasting relationships with customers.
* Goal-oriented with a positive attitude and self-motivation.
* Experience as a technical trainer is a plus.
This position is for you if you are:
* 1% Better Every Day: We aim for continuous improvement, embracing progress over perfection, driven by curiosity and passion to solve customer issues. Expectation: Constant learning, goal-setting, and creating value.
* Up for a Challenge: We embrace new ideas, unafraid of risks, and view failures as learning opportunities. Expectation: Open-mindedness, receptiveness to feedback, and willingness to take calculated risks.
* Driven: Our team is committed to achieving goals with urgency, a strong work ethic, and focus, valuing self-motivation and responsiveness. Expectation: 100% effort and presence, and being results-driven.
* No Ego: Humility is essential for team success, with team goals taking precedence over individual recognition or status. Expectation: Commitment to collective success and team goals.
* Own It: We take responsibility for outcomes, prioritising long-term solutions and relationships over short-term gains. Expectation: Accountability, reliability, and focus on the bigger picture.
* Help Customer Succeed: Customer success is our priority, and we deliver exceptional products and services that solve real issues. Expectation: Deep understanding of customer needs and providing outstanding service to create superfans.
If you are passionate about delivering exceptional customer service and have a strong desire to learn and grow with our company, we encourage you to apply for this exciting opportunity.
We look forward to hearing from you
Best regards,
[Your Name]"}
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