Care Services Supervisor

3 weeks ago

Belfast, United Kingdom Advanced Care Services Full time
Job Overview

Position Summary

Advanced Care (NI) stands as a leading social care provider in Northern Ireland, dedicated to delivering exceptional care to individuals in their residences. We are currently seeking a Team Leader to enhance our Supported Living Services in Lisburn. This role is pivotal in collaborating with office personnel, support staff, and service users to ensure the delivery of high-quality care services.

Employment Type: Full-time & Part-time

Compensation: £17 - £18 per hour

Key Responsibilities

  • Manage and implement tailored support and care services for vulnerable adults.
  • Provide necessary coverage across the Supported Living Services as needed.
  • Facilitate effective communication among service users, staff, and administrative teams.
  • Offer feedback and ensure quality assurance measures are met.
  • Support the management team within the community.
  • Assist staff, service users, and their families as required.
  • Conduct spot checks, maintain documentation, and oversee staff supervision sessions.
  • Provide on-call support as necessary.

Work Schedule and Availability

  • Full-time commitment of 37.5 hours per week.
  • Availability to respond to calls or perform other duties as directed by the office team during workdays.
  • Specific tasks will be assigned as needed.
  • Hours may be adjusted based on operational requirements.
  • A valid driving license and access to a reliable vehicle are essential.

Conditions of Employment

  • Required to work across various service user locations.

Support and Care Responsibilities

  • Assist in the creation, execution, and evaluation of support and care plans, considering input from service users and their families.
  • Aid service users in fulfilling their personal care needs.
  • Monitor and report any changes in health or behavior.
  • Ensure compliance with recognized standards and internal policies.
  • Foster positive relationships between service users and the community.
  • Maintain effective working relationships with team members.
  • Provide thorough handovers to other staff members.
  • Adhere to the complaints policy when necessary.
  • Ensure confidentiality regarding service users and staff.
  • Complete all tasks punctually and to established quality standards.

Record Keeping Duties

  • Keep accurate and current records, both written and digital, related to care plans and other documentation.
  • Prepare timely reports as required.

Medication Management

  • Administer various medications as needed.
  • Conduct drug audits where applicable.

Leadership Responsibilities

  • Participate in the onboarding of new staff and conduct supervision as directed.

Management Responsibilities

  • Ensure adequate staffing levels and report any issues promptly.
  • Identify and address poor staff performance as necessary.
  • Conduct comprehensive handovers.
  • Perform ongoing spot checks on staffing and service delivery.

Professional Development

  • (Optional) Pursue and complete a Level 3 certificate in Management.
  • Maintain registration with the relevant regulatory body.
  • Engage in open discussions during supervision and appraisal meetings.
  • Attend all mandatory training sessions.
  • Participate in additional training opportunities as agreed with management.

Health and Safety Responsibilities

  • Take personal responsibility for safety and report any concerns.
  • Adhere to all health and safety policies and procedures.
  • Conduct health and safety audits as required.

Additional Responsibilities

  • Provide coverage for scheduled absences as needed.
  • Uphold high standards of accountability.
  • This list of responsibilities is not exhaustive and serves as a general guide.

Benefits:

  • Annual leave entitlement.
  • Company-sponsored events.
  • Pension plan.
  • Employee referral program.

Experience Requirements:

  • Minimum of 2 years in a care provision role (required).
  • At least 1 year in a supervisory capacity (required).

Licenses/Certifications:

  • Valid Driving License (required).
  • Minimum Level 3 qualification in Health & Social Care (required).
  • Registration with a regulatory body or eligibility to apply (required).

Skills Required

About Advanced Care Services

Advanced Care Services values its care assistants and support workers as vital contributors to its mission of enhancing lives daily. The organization promotes growth and development by providing team members with opportunities for advancement, including NVQ courses and specialized training. Employees benefit from competitive pay rates and flexible work schedules tailored to their individual needs, whether they are studying, working part-time or full-time, or managing other commitments. A career with Advanced Care Services means joining a compassionate team committed to making a positive impact in the community.

Company Culture

Advanced Care Services delivers personalized care designed to meet the unique needs of its service users. The organization specializes in three primary service types:

Domiciliary Care: Care assistants offer individualized support to clients in their homes, enabling them to maintain independence while managing daily routines.

Supported Living: The organization assists individuals in supported living arrangements, focusing on fostering independence while providing necessary guidance.

Companionship: This service provides emotional support and companionship, helping to alleviate loneliness and enhance overall well-being.

Desired Qualifications

Essential Qualifications

  • Minimum of 2 years in care provision (required).
  • At least 1 year in a supervisory role (required).
  • Valid Driving License (required).
  • Minimum Level 3 in Health & Social Care (required).
  • Registration with a regulatory body or eligibility to apply (required).

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