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Support Services Supervisor

2 months ago

Belfast, United Kingdom Advanced Care Services Full time
Job Overview

Position Summary

Advanced Care Services is a leading provider in the social care sector, recognized for its commitment to delivering exceptional support to individuals in their own homes. We are currently seeking a dedicated Team Leader to enhance our Supported Living Services, ensuring high standards of care and support for our service users.

Employment Type: Full-time & Part-time

Compensation: £17 - £18 per hour

Key Responsibilities

  • Manage and implement tailored support and care services for vulnerable adults.
  • Provide coverage across various Supported Living Services as needed.
  • Facilitate effective communication among service users, staff, and administrative teams.
  • Deliver feedback and ensure quality assurance measures are met.
  • Support the management team in community-based initiatives.
  • Assist staff, service users, and their families as required.
  • Conduct regular checks, maintain documentation, and oversee staff supervision sessions.
  • Be available for on-call duties as necessary.

Work Schedule and Availability

  • Full-time commitment of 37.5 hours per week.
  • Availability to respond to calls or fulfill other duties as directed during scheduled shifts.
  • Specific tasks will be assigned based on operational needs.
  • Hours may vary based on service requirements and management discretion.
  • A valid driving license and access to a reliable vehicle are essential.

Conditions of Employment

  • Required to work across all service user locations managed by Advanced Care Services.

Support and Care Responsibilities

  • Assist in developing, implementing, and reviewing personalized support and care plans, considering the perspectives of service users and their families.
  • Provide assistance to service users in maintaining their personal care needs.
  • Monitor and report any changes in health and behavior.
  • Ensure all services comply with recognized standards and organizational policies.
  • Foster positive relationships between service users and the community.
  • Establish and maintain effective working relationships with all stakeholders.
  • Ensure comprehensive handovers to other team members.
  • Adhere to the complaints policy when addressing any issues raised.
  • Maintain confidentiality regarding service users, their families, and staff.
  • Complete all tasks punctually and to the required quality standards.

Documentation and Record Keeping

  • Keep accurate and up-to-date records, both written and digital, related to support and care plans.
  • Prepare timely reports as needed.

Medication Management

  • Administer various medications as required.
  • Conduct drug audits where appropriate.

Leadership Duties

  • Participate in the onboarding of new staff and conduct supervision sessions as directed.

Management Responsibilities

  • Ensure adequate staffing levels and report any issues promptly.
  • Identify and address any performance concerns among staff.
  • Conduct thorough handovers at the end of shifts.
  • Perform regular checks on staffing and service delivery.

Professional Development

  • Optional: Complete Level 3 certificate in Management.
  • Maintain registration with NISCC and complete annual renewals.
  • Engage in open discussions during supervision and appraisal meetings.
  • Attend all mandatory training sessions.
  • Participate in additional training opportunities as agreed with management.

Health and Safety Compliance

  • Take responsibility for personal safety and report any concerns.
  • Adhere to all health and safety policies, including incident reporting.
  • Conduct health and safety audits as required.

Additional Responsibilities

  • Provide coverage for scheduled absences and maintain high standards of accountability.
  • This list of responsibilities is not exhaustive and may be subject to change.

Employee Benefits:

  • Annual leave entitlement.
  • Participation in company events.
  • Company pension scheme.
  • Referral program incentives.

Experience Requirements:

  • Minimum of 2 years in a care provision role (required).
  • At least 1 year in a supervisory capacity (required).

Licenses and Certifications:

  • Valid Driving License (required).
  • Minimum Level 3 qualification in Health & Social Care (required).
  • Registration with a regulatory body or eligibility to apply (required).

Skills and Qualifications

About Advanced Care Services

Advanced Care Services values its care assistants and support workers as vital contributors to its mission of enhancing lives. The organization promotes an environment of growth, offering various advancement opportunities, including NVQ courses and specialized training. Employees benefit from competitive pay rates and flexible work schedules that accommodate diverse life situations, making it an ideal choice for those seeking a fulfilling career in care.

Company Culture

Advanced Care Services delivers personalized care tailored to the unique needs of its service users. The organization provides three primary service types:

Domiciliary Care: Support provided in clients' homes, enabling independence while assisting with daily tasks, meal preparation, medication management, and personal care.

Supported Living: Assistance in supported living environments, focusing on promoting independence with guidance in daily activities.

Companionship Services: Emotional support and companionship to reduce loneliness and enhance overall wellbeing.

Desired Qualifications

Essential Qualifications

  • 2 years of care provision experience (required).
  • 1 year of supervisory experience (required).
  • Valid Driving License (required).
  • Minimum Level 3 in Health & Social Care (required).
  • Registration with a regulatory body or eligibility to apply (required).