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Sales Support Coordinator

2 months ago

StratforduponAvon, Warwickshire, United Kingdom Quest Personal Care Global Ltd Full time
About the Role

We are seeking a highly organized and detail-oriented Sales Support Administrator to join our Operations Team at Quest Personal Care Global Ltd. As a Sales Support Administrator, you will play a critical role in managing Key Account retail customers and independent retailer orders from initial enquiry through to delivery.

Key Responsibilities
  • Process warehouse sales orders and ensure timely delivery to customers
  • Utilize SAP to check for stock availability, update export delivery notes, and process invoices
  • Provide sales support administration to the sales team, including managing order status and delivery dates
  • Liaise with overseas factories in China to coordinate shipments and manage logistics
  • Create new product forms, update images and product details on the company portal
  • Manage stock levels for forecasted orders and ensure accurate inventory management
  • Liaise with freight agents to coordinate delivery dates and arrange bookings
  • Offer exceptional customer service, resolving any issues and handling customer queries
Requirements
  • 2 years of experience managing commercial sales orders
  • Excellent communication skills to deal with key account customers
  • A team player who is willing to share knowledge and best practices with the team
  • Exceptional administration skills, with a focus on minimizing delays for order deliveries
  • SAP experience is ideal, but full training will be provided if required
About Us

Quest Personal Care Global Ltd is a leading industry player in beauty and personal care products, selling to over 90 countries worldwide. We are an award-winning company, including The Queen's Award for Enterprise. We value our people and are committed to providing a supportive and inclusive work environment.

Why Work for Us?
  • Free parking on site
  • 28 days of annual leave
  • First Friday of the month off
  • Your birthday as a holiday
  • On-site amenity hub with cafe, gym, and shower facilities
  • Early finish on Fridays
  • Discretionary bonuses
  • BUPA health insurance
  • Staff awards and recognition program
  • Christmas office closure (from Christmas Eve to the day after New Year's Day)
  • EPA program available (Health Assured)
  • Death in Service/Life Assurance