Legal Technology Support Specialist

3 days ago


Liverpool, Liverpool, United Kingdom Precise Placements Full time
Legal Technology Support Analyst Role

Precise Placements is seeking a skilled Legal Technology Support Analyst to join our client's team on a permanent basis. Our client is a global law firm with a strong commitment to investing in modern technologies, enabling them to deliver class-leading projects.

To be successful in this role, you will have:

  • 1-2 years of experience in IT Support
  • Law firm experience
  • Familiarity with legal technology, including iManage, HighQ, and other related systems
Key Responsibilities

As a Legal Technology Support Analyst, you will be the first point of contact for all support queries related to legal tech products. Your duties will include:

  • Logging and resolving support requests
  • Escalating complex issues to the Knowledge Engineer
  • Monitoring open issues and ensuring timely resolution
  • Preparing knowledge bank documentation and sharing information with the team
  • Suggesting and developing ideas for improving current processes
  • Reporting and maintaining the Legal Tech products

This is an excellent opportunity for a motivated and organized individual to join a dynamic team and contribute to the success of our client's technology initiatives.



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