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Front Office Shift Leader

2 months ago

London, Greater London, United Kingdom Royal Lancaster London Full time

Job Summary:

The Royal Lancaster London is seeking a highly motivated and organized Front Office Shift Leader to join our Front Office team. As a Front Office Shift Leader, you will be responsible for coordinating support with Guest Service Agents, up-selling room types, and training and reviewing Guest Service Agents to achieve personal and departmental goals.

Key Responsibilities:

  • Support and coordinate support with Guest Service Agents during busy periods.
  • Confidently use various computer systems, including Opera.
  • Up-sell room types at every available opportunity to achieve departmental up-selling goals.
  • Train, support, and review Guest Service Agents to achieve personal and departmental goals.
  • Conduct Quality Checks to ensure Guest Service Agents consistently adhere to prescribed service standards.
  • Monitor the appearance, conduct, guest relation skills, and punctuality of Reception staff to ensure departmental standards are met.

Requirements:

  • 40 hours per week, on a shift rota.
  • Ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to train and develop Guest Service Agents.

About Us:

The Royal Lancaster London is a leading hotel in London, known for its excellent service and commitment to excellence. We are proud to be a Best Employer for 2021 at Springboard's Excellence Awards and a member of Preferred Hotels & Resorts.