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Customer Records Specialist

2 months ago

Boston Spa, United Kingdom Allied Westminster (Insurance Services) Ltd Full time

{"h1": "Policy Processor - Property Role at Allied Westminster (Insurance Services) Ltd", "p": "At Allied Westminster (Insurance Services) Ltd, we're seeking a skilled Policy Processor - Property to join our team in Boston Spa, West Yorkshire. As a leading UK-based insurance company, we specialize in bespoke solutions for communities and niche markets, including village hall insurance. Our premier product, \"VillageGuard\", offers comprehensive coverage tailored to their unique needs, including buildings, contents, public liability, and trustee indemnity insurance.", "h2": "Key Responsibilities", "ul": [{"li": "Engage with customers via phone, email, and postal correspondence to address their inquiries and provide clear information."}, {"li": "Carry out administrative tasks associated with claims handling, renewals, new business, and mid-term adjustments after completing the necessary training."}, {"li": "Communicate effectively with insurers, RICS surveyors, and loss adjustors as part of the process."}, {"li": "Efficiently and accurately handle and respond to product queries from clients."}, {"li": "Work collaboratively within a team to ensure comprehensive support is provided to Allied Westminster's valued customers in the Village Hall insurance sector."}], "h2": "Requirements", "ul": [{"li": "Experience in Property-Related Insurance: Essential background in underwriting, policy administration, or claims within the property insurance sector."}, {"li": "Communication Skills: Strong ability to communicate confidently and clearly, both in writing and verbally, with customers and team members."}, {"li": "Customer Service Experience: Previous office-based, customer-focused experience is crucial."}, {"li": "IT Proficiency: Competence in using IT systems for administrative tasks."}, {"li": "Attention to Detail: Exceptional detail orientation to ensure accuracy in all tasks."}, {"li": "Organisational Skills: Strong organisational capabilities to manage various tasks efficiently."}, {"li": "Customer Service Skills: A strong focus on delivering high-quality customer service."}], "h2": "Benefits", "ul": [{"li": "Competitive Salary: Offering £26k-£36k, negotiable based on experience."}, {"li": "Annual Salary Reviews and Bonuses: Regular reviews and bonus opportunities for exceeding expectations."}, {"li": "Convenient Onsite Parking: Free and onsite parking available."}, {"li": "Holiday Entitlement: 28 days including public/bank holidays, with additional days accrued for long-term service."}, {"li": "Pension Scheme: Access to a company pension scheme."}, {"li": "Professional Development: Support and training for obtaining Chartered Insurance Institute (CII) qualifications."}, {"li": "Friendly and Professional Team: Join a dedicated team, many with over a decade of service."}], "p": "If you're a motivated and detail-oriented individual with a passion for insurance, we encourage you to submit your curriculum vitae (CV) and a covering letter via email. We look forward to reviewing your application."}, "lang_code": "en-US"}