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Sales and Service Leader

2 months ago

Sheffield, Sheffield, United Kingdom Aveda Full time

About Aveda

Aveda is a leader in prestige beauty, dedicated to delivering exceptional customer experiences and innovative haircare solutions. As a Counter Manager, you will play a critical role in driving business growth and customer satisfaction.

Key Responsibilities

  • Lead a high-performing team to achieve sales and customer service targets
  • Develop and execute business plans to recruit and retain customers through strategic targeting and in-store events
  • Provide personalized service to customers, utilizing state-of-the-art technology to deliver exceptional experiences
  • Manage inventory, facilities, and cash reconciliation to ensure seamless operations
  • Coach and develop team members to succeed in their roles
  • Create and execute in-store events to drive sales and engagement

Requirements

  • Proven retail management experience, preferably in beauty or a fast-paced retail environment
  • Ability to deliver services and product demos to clients using state-of-the-art technology
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience, including inventory and facilities management, and cash reconciliation
  • Proven track record of leading, coaching, and developing a team to succeed
  • Experience of creating and executing in-store events
  • Flexible availability across days/hours
  • Proficient in Microsoft Office
  • Proof of right to live and work in the country

What We Offer

  • Competitive industry salary
  • Commission scheme eligibility
  • Annual Leave & Family Leave
  • Product discount/Staff Product Concession monthly credit spend allowance on many ELC brands
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Extensive Training & development offering