Negotiator (Dilapidations/Renewals)

4 weeks ago


Basingstoke, Hampshire, United Kingdom Mears Full time
About the Role

This role is responsible for negotiating commercially advantageous terms with landlords and letting agents at the point of renewing tenancies or agreeing dilapidation costs, reducing the company's costs and managing disputes effectively and in line with industry standards.

Key Responsibilities
  • Reporting directly to the Team Leader, and will be the first point of contact for landlords and agents
  • Building rapport with landlords, letting agents, and colleagues through excellent communication and interpersonal skills
  • Managing the end-to-end renewal process, proactively negotiating to achieve commercially advantageous terms
  • Conducting market research and analysis to make informed decisions
  • Following dilapidation claims, conducting investigations using analytical skills, and collaborating with internal teams to gather necessary information
  • Reducing the company's costs and managing disputes effectively and in line with industry standards (e.g. ARLA, IRC, IPRHP)
  • Undertaking ad hoc projects and providing support and cover for colleagues and teams within Mears Housing Management
Requirements
  • Confident communicator with strong written and verbal skills, delivering excellent customer service
  • Previous experience within customer service on the phones, building working relationships with people
  • Negotiation skills
  • High level of accuracy, data entry, and record keeping
  • Great investigative skills
  • Organized
  • IT literate, utilizing a variety of software packages including Microsoft Office
  • Educated to GCSE standard, preferably with a pass grade in Math's
Benefits
  • 25 days annual leave plus bank holidays
  • Annual Mears Fun Day - Our annual Fun Day is organized as a massive thank you from the Executive team for all the hard work
  • Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
  • Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
  • Family friendly policies


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