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Customer Service Representative
2 months ago
Nexeo Plastics is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our commercial operations team, you will play a pivotal role in driving sales and revenue growth, fostering strong customer relationships, and contributing to the development and execution of commercial strategies.
Key Responsibilities- Customer Engagement and Relationship Management: Actively engage with customers through multiple channels to develop and maintain strong relationships, fostering loyalty, retention, and long-term business partnerships.
- Sales and Order Processing: Collaborate closely with the sales team to identify opportunities for upselling, cross-selling, and promoting new products or services to maximize sales potential.
- Market Analysis and Data Insights: Analyze sales data and customer feedback to generate insights and recommendations for optimizing sales performance.
- Marketing Support and Promotional Activities: Work closely with the marketing team to support promotional activities, product launches, and marketing campaigns that drive sales and increase market share.
- Education and Experience: Preferred: Bachelor's degree in business administration, marketing, economics, or a related field. Minimum of one year of experience in a customer-facing role within a commercial setting, ideally in sales, customer service, or related fields.
- Language and Communication Skills: Fluency in the local language and English, with outstanding communication skills to engage customers and drive commercial success.
- Technical Proficiency: Proficiency in MS Office, ERP systems (e.g., SAP), and CRM software to support commercial operations and manage customer relationships.
- Performance and Analytical Skills: Proven track record of exceeding sales targets, driving revenue growth, and delivering exceptional customer satisfaction.
- Permanent contract with competitive compensation and Social Benefits
- Career growth opportunities in the industry plastics leader with an outstanding atmosphere
- Home office policy (hybrid model)
