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Financial Support and Vulnerability Advisor
3 months ago
At E.ON Next, we are dedicated to fostering a sustainable future and providing exceptional service to our customers. As a key player in our customer operations team, the Affordability and Vulnerability Specialist will engage with clients through various communication channels, including inbound and outbound calls and email correspondence.
This role focuses on assisting our most vulnerable customers, offering enhanced support during times of financial difficulty. You will collaborate with third-party organizations to ensure our clients receive the necessary assistance.
The ideal candidate will demonstrate quick thinking and initiative, utilizing provided training and guidance to make informed decisions. Our environment is fast-paced, and teamwork is essential as we tackle challenges together.
Key Responsibilities:
- Provide expert support to customers facing financial challenges.
- Utilize industry knowledge related to debt management and vulnerability.
- Deliver outstanding customer experiences, particularly for high-risk clients.
- Demonstrate resilience and problem-solving skills in complex situations.
- Communicate effectively in both written and verbal formats.
- Collaborate as a committed team player.
- Adapt quickly to a dynamic work environment.
- Make confident decisions that impact customer experiences.
- Drive initiatives for continuous improvement in customer service.
What We Offer:
- Generous holiday allowance plus additional benefits.
- Access to flexible benefits including health and wellness options.
- Comprehensive pension scheme.
- Regular team-building activities to foster a collaborative atmosphere.
- Autonomy in managing customer interactions and personal development.
- Competitive salary based on experience.
- Flexible working arrangements to support work-life balance.
At E.ON Next, we value diversity and are committed to creating an inclusive workplace where everyone can thrive. We believe in investing in our people, as they are the cornerstone of our success.
Additional Information:
- We promote equal opportunities and a diverse working environment.
- We offer various flexible working options to accommodate different needs.
- Successful candidates will undergo a background check as part of the hiring process.
