Support Line Advisor

3 weeks ago


Blackpool, Blackpool, United Kingdom Age UK Group Full time

£12.15 hourly rate for daytime shifts between the hours of 7am-11pm, £14.90 enhanced hourly rate for night shifts between the hours of 11pm-7am.

Age UK Group is seeking dedicated Support Line Advisors to become part of our exceptional team, delivering essential services to elderly individuals throughout the UK. Our helpline provides a complimentary, confidential telephone service that offers companionship, conversation, and assistance to older adults, available 24/7.

As a representative of Age UK Group, you will serve as the initial point of contact for incoming calls from seniors seeking support or simply a friendly conversation. Each day will present diverse challenges, requiring you to be flexible and responsive to various unique situations. This rewarding role is ideal for a personable individual with strong communication abilities and a commitment to maintaining high standards, emphasizing empathy, patience, and understanding.

In collaboration with this nurturing team, you will follow all safeguarding protocols to ensure the safety of callers from potential harm or neglect.

* We have 3 part-time positions available, requiring 21 hours of overnight shifts.

These exciting roles offer a hybrid working model, allowing you to work from home while being part of a supportive office environment. Candidates must be prepared to travel to the office at least once a week.


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