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IT Support Specialist

2 months ago

Blackpool, Blackpool, United Kingdom Age UK Full time

**Job Summary**

We are seeking a highly skilled and motivated Junior ITSM Administrator to join our Digital & Technology team at Age UK. As a key member of our team, you will be responsible for providing exceptional IT support and services to our staff.

**Key Responsibilities:**

  • Provide first-line IT support to staff via phone, email, and in-person
  • Assist with the implementation and maintenance of IT systems and infrastructure
  • Collaborate with the IT team to resolve technical issues and improve IT services
  • Develop and maintain knowledge of IT systems, software, and hardware
  • Participate in training and development programs to enhance IT skills and knowledge

**Requirements:**

  • ITIL v3/v4 foundation certification
  • Experience with Hornbill ITSM software
  • Strong understanding of IT systems, software, and hardware
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

**What We Offer:**

  • Competitive salary
  • 26 days annual leave + bank holidays + annual leave purchase scheme
  • Excellent pension scheme, life assurance, health cashback plan, and EAP
  • Car Benefit Scheme, Cycle to Work Scheme, and Season Ticket Loan

**About Age UK:**

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect.