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Cardiology Outpatient Coordinator

2 months ago


Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time
About the Role

We are seeking a highly organized and detail-oriented individual to join our team as an Outpatient Administrator at Oxford University Hospitals NHS Foundation Trust. As a key member of our team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.

Key Responsibilities
  • Coordinate patient appointments and procedures, ensuring timely and efficient communication with patients, healthcare staff, and other stakeholders.
  • Liaise with multidisciplinary teams to prioritize clinical procedures and ensure seamless coordination.
  • Use knowledge of clinical procedures and booking systems to resolve appointment conflicts and minimize patient journeys.
  • Provide high-quality customer service, maintaining a professional and courteous demeanor at all times.
  • Enter relevant clinical and demographic information into clinical database systems, ensuring accurate and up-to-date records.
  • Sort and manage incoming post, taking appropriate action to ensure timely processing.
  • Use knowledge of national and local waiting-time standards to ensure compliance and minimize breaches.
  • Arrange patient transport and translators as needed, in accordance with Trust protocols.
  • Participate in the covering of reception areas, ensuring patients are checked in and out of clinics efficiently.
  • Ensure full patient clinic lists are updated and generated in a timely manner, prior to clinics.
  • Deliver high-quality patient care, working closely with clinical teams to ensure timely triage of referrals and booking of diagnostic tests.
  • Contribute to the development, maintenance, and implementation of local policies and operating procedures.
Person Specification

We are looking for an individual with the following skills and qualifications:

  • Good basic educational background (6 GCSEs grade C or above or equivalent)
  • Up-to-date experience of MS Windows, MS Office, Excel, PowerPoint, and Access (or equivalent)
  • Ability to prioritize tasks and work independently as a member of a team
  • Flexible approach to team work and working hours
  • Reliable and organized, with excellent communication skills
  • Paying attention to detail, with a hardworking and ability to work to deadlines
Desirable Qualifications and Experience

We would welcome applications from individuals with the following qualifications and experience:

  • IT qualifications, such as ECDL
  • Database and spreadsheet skills
  • Medical terminology
  • NHS experience
  • Excellent communication skills, both written and verbal
  • Evidence of team working and team building
  • Evidence of interacting with a wide range of people
  • Excellent interpersonal skills