IT Support and Field Service Technician

1 week ago


North Shields, North Tyneside, United Kingdom Professional Apprenticeships Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as an IT Support and Field Engineer Apprentice. As a key member of our technical support department, you will play a vital role in providing exceptional service to our clients.

Key Responsibilities
  • Provide technical support and troubleshooting services to clients on-site and remotely
  • Manage and maintain IT infrastructure, including hardware and software installations, upgrades, and repairs
  • Assist in project work, including network installations and system configurations
  • Respond to support requests in a professional and timely manner
  • Collaborate with colleagues to ensure seamless delivery of services
Requirements
  • Minimum of 4 GCSEs at grade 4 and above, including Maths, English, and ICT
  • Excellent communication and interpersonal skills
  • Basic Windows Desktop troubleshooting skills
  • Ability to work independently and as part of a team
Preferred Qualifications
  • Windows Server experience
  • Microsoft 365 administration skills, including Exchange, SharePoint, and Teams
  • Networking knowledge, including routers, switches, and NAT
  • Full driving license and own vehicle (mileage covered at 45p per mile)
Training and Development

As an apprentice with Professional Apprenticeships, you will have the opportunity to develop a wide range of skills and knowledge, including data security, hardware and software, computer networking, and more. You will undertake the Professional Apprenticeships Information Communications Technician Level 3 qualification, which is designed to equip you with the skills and knowledge needed to succeed in the IT industry.

Progression and Benefits
  • Clear progression path for career advancement
  • Competitive starting salary of £13,500-£16,000 per annum
  • Free gym membership
  • Training and industry-recognized certifications
  • Social company events
  • Free hot drinks
  • 32 days annual leave, increasing with length of service
About Us

Professional Apprenticeships is a dynamic and positive company that values its employees and clients. We offer a supportive and friendly work environment, with opportunities for career growth and development. We are committed to creating a culture that respects and values diversity, promotes dignity and equality, and encourages individuals to develop their true potential.



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