IT Support and Field Service Technician
1 week ago
We are seeking a highly motivated and customer-focused individual to join our team as an IT Support and Field Engineer Apprentice. As a key member of our technical support department, you will play a vital role in providing exceptional service to our clients.
Key Responsibilities- Provide technical support and troubleshooting services to clients on-site and remotely
- Manage and maintain IT infrastructure, including hardware and software installations, upgrades, and repairs
- Assist in project work, including network installations and system configurations
- Respond to support requests in a professional and timely manner
- Collaborate with colleagues to ensure seamless delivery of services
- Minimum of 4 GCSEs at grade 4 and above, including Maths, English, and ICT
- Excellent communication and interpersonal skills
- Basic Windows Desktop troubleshooting skills
- Ability to work independently and as part of a team
- Windows Server experience
- Microsoft 365 administration skills, including Exchange, SharePoint, and Teams
- Networking knowledge, including routers, switches, and NAT
- Full driving license and own vehicle (mileage covered at 45p per mile)
As an apprentice with Professional Apprenticeships, you will have the opportunity to develop a wide range of skills and knowledge, including data security, hardware and software, computer networking, and more. You will undertake the Professional Apprenticeships Information Communications Technician Level 3 qualification, which is designed to equip you with the skills and knowledge needed to succeed in the IT industry.
Progression and Benefits- Clear progression path for career advancement
- Competitive starting salary of £13,500-£16,000 per annum
- Free gym membership
- Training and industry-recognized certifications
- Social company events
- Free hot drinks
- 32 days annual leave, increasing with length of service
Professional Apprenticeships is a dynamic and positive company that values its employees and clients. We offer a supportive and friendly work environment, with opportunities for career growth and development. We are committed to creating a culture that respects and values diversity, promotes dignity and equality, and encourages individuals to develop their true potential.
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