Housing Support Officer
2 weeks ago
Job Summary
We are seeking a confident and customer-focused Neighbourhood Response Officer to join our team at Reed, covering the Hertfordshire and Essex region. As a key member of our community team, you will play a vital role in ensuring that our estates are clean and safe, and that our residents feel supported and valued.
Key Responsibilities
- Work collaboratively with other teams, external agencies, and residents to identify and address community concerns and issues.
- Develop and deliver neighbourhood plans and local offers that meet the needs of our residents.
- Work with local resident groups to develop local community facilities, activities, and events that promote community engagement and social cohesion.
- Investigate breaches of tenancy and take appropriate action to resolve issues.
- Develop effective working relationships with local stakeholders, including community leaders, local authorities, and other external agencies.
Requirements
- Proven experience in customer service and housing, with a strong understanding of community safety and estate management principles.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with residents, colleagues, and external partners.
- Ability to work independently and as part of a team, with a flexible and adaptable approach to meet the needs of the role.
- Sound judgment and decision-making skills, with the ability to exercise discretion and confidentiality when dealing with sensitive information.
- Valid driving license and access to a vehicle for work purposes.
What We Offer
We offer a competitive salary and a range of benefits that support your lifestyle and career development. As a valued member of our team, you will have the opportunity to make a real difference in the lives of our residents and contribute to the success of our community.
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