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Guest Services Coordinator

3 months ago

Leicestershire, United Kingdom Ragdale Hall Spa Full time
Receptionist Role Overview

At Ragdale Hall Spa, we pride ourselves on providing a serene and inviting atmosphere for our guests. We are looking for a dedicated individual to become a part of our Front of House Team in the capacity of a Receptionist. If you possess a friendly and professional attitude and have a passion for delivering outstanding customer service, this position may be ideal for you.

Key Responsibilities:
  • Greet guests warmly upon their arrival
  • Utilize our computer system effectively to check guests in and manage their information
  • Ensure precise billing and reconcile daily financial transactions
  • Respond to guest inquiries promptly and meet their needs
  • Generate accurate guest accounts during check-out for a smooth exit
  • Tailor communication style to accommodate various situations and enhance guest experiences
Required Qualifications and Skills:
Previous experience in a customer service role is advantageous, although comprehensive training will be provided. A minimum of GCSE grade C in Maths and English is necessary.

Work Schedule:
39 hours per week, with shifts scheduled between 7am - 10pm, including weekends on a rotating basis.

Compensation:
Age 18-20: £8.20 per hour
Age 21 and above: £9.65 - £11.54 per hour

Benefits:
  • Potential to earn tips
  • On-the-job training provided
  • Complimentary meals and parking
  • Transportation options available
  • Access to gym and spa amenities
  • Discounts on retail, dining, beauty treatments, and more
If you are enthusiastic about the hospitality industry and aspire to be part of a renowned hotel and spa, we encourage you to consider this opportunity.