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Customer Service Representative

2 months ago

Glasgow, Glasgow City, United Kingdom EE Full time

About This Role

We are seeking a motivated and engaging individual to join our team as a Sales Advisor. In this role, you will have the opportunity to connect with customers, understand their needs, and recommend tailored solutions from our comprehensive range of products and services.

Your Responsibilities

  • Provide exceptional customer service by actively listening to customer inquiries and addressing their concerns effectively.
  • Build rapport with customers through clear and concise communication, demonstrating a genuine interest in their digital needs.
  • Present our products and services in a compelling manner, highlighting the benefits that align with each customer's individual requirements.
  • Guide customers through the sales process, ensuring a smooth and positive experience from initial contact to final purchase.
  • Maintain a comprehensive understanding of our product offerings and industry trends to provide informed recommendations.

What We Offer

  • A competitive salary with uncapped commission potential, allowing you to directly benefit from your sales success.
  • Generous discounts on EE and BT products, including mobile and broadband services, providing significant savings for yourself.
  • Comprehensive training and ongoing development opportunities to enhance your skills and knowledge within the telecom industry.
  • A supportive and collaborative work environment where teamwork and individual growth are highly valued.
  • Flexible working arrangements that prioritize work-life balance and allow you to manage your time effectively.