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Customer Journey Optimizer
2 months ago
Belmont Green Finance Limited is seeking a highly skilled Service Delivery Manager to support the management and oversight of our outsourced provider of savings administration services.
This is a key role within our organization, responsible for ensuring delivery of a high-quality customer journey and good customer outcomes.
Key Responsibilities- Support the delivery of high-quality operational performance.
- Identify opportunities to improve service delivery.
- Work within, help develop and refine operating and governance framework.
- Measure customer outcomes through feedback, quality assurance and thematic reviews to inform product design and governance.
- Work with the Complaints function to conduct root cause analysis of customer complaints and feedback to evidence learning.
- Carry out quality assurance on outsourced provider to ensure operational standards are met and identify improvements needed.
- Proven track record of working in a Commercial and/or Operational function in the UK Financial Services industry, preferably within Retail Savings.
- Proven ability to work on own initiative, solving problems where necessary, but ensuring collaborative approach to deliver high-quality operational performance and customer journey.
We are a dynamic and caring organization, committed to delivering the right outcomes for all our stakeholders. We genuinely care about our customers, colleagues, and communities.
We offer a comprehensive benefits package to support our employees' professional and personal needs.
