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Senior IT Support Specialist

2 months ago

Preston, Lancashire, United Kingdom Digital Waffle Full time
Senior IT Engineer

Are you a seasoned IT professional looking to take your career to the next level? We're seeking a highly skilled Senior IT Engineer to join our dynamic team at Digital Waffle.

Key Responsibilities:

  • Provide expert technical guidance and solutions to complex IT issues, serving as the highest level of escalation.
  • Lead and participate in infrastructure projects, including system upgrades, migrations, and implementations.
  • Perform advanced troubleshooting and root cause analysis for server, network, and application-related incidents.
  • Maintain accurate documentation of system configurations, procedures, and troubleshooting guides.
  • Stay up-to-date with emerging technologies and industry trends, identifying opportunities for process improvements and innovation.

Requirements:

  • Experience in monitoring and maintaining systems and networks.
  • Proven experience as a 2nd/3rd Line IT Engineer or similar senior technical role.
  • Ability to prioritize and manage multiple tickets.
  • Experience with installation and configuration of systems.
  • Experience in diagnosing faults on both hardware and software.
  • Experience in solving technical and application issues by phone, email, or in person.

About Digital Waffle:

We're a forward-thinking company that values innovation and excellence. Our team is passionate about delivering top-notch IT solutions that meet the evolving needs of our clients.