Client Relationship Manager

2 weeks ago

South East London, United Kingdom PAM Group Ltd Full time

PAM Group Ltd is experiencing significant growth, and as the leading entity within the Group, PAM OH Solutions serves as a nationwide provider of occupational health services, dedicated to assisting employers in minimizing employee absenteeism and enhancing overall workforce wellbeing.

We collaborate with clients from diverse sectors, offering a flexible array of high-quality, proactive, and cost-efficient solutions.


Joining PAM means working alongside some of the most seasoned Occupational Health professionals in the UK, with the chance to partner with organizations committed to positively impacting employee wellbeing.


We are in search of a skilled and proactive Client Relationship Manager, who possesses a proven history of exceptional performance, to become a part of our National Client Relationship Team.

Your primary responsibility will be to cultivate and maintain relationships with a designated portfolio of existing Occupational Health clients, proactively addressing account challenges and establishing connections at the executive level.

Key responsibilities include:

  • Overseeing a portfolio of Occupational Health clients
  • Delivering proactive and consultative support to clients, ensuring high retention rates and revenue growth through a comprehensive understanding of each client's business model, contractual agreements, and specific needs, while providing tailored solutions that enhance their operations
  • Managing client interactions with a focus on identifying growth opportunities
  • Occasional travel to client locations
  • Presenting clients with detailed proposals and product demonstrations
  • Maintaining up-to-date knowledge of competitor activities
  • Providing actionable feedback from clients to key stakeholders to continuously enhance service delivery
  • Collaborating with colleagues from other PAM divisions to support clients in achieving their broader business goals
  • Proactively managing Client Account Plans and leading the renewal process
  • Building strong, effective working relationships
  • Ensuring service levels are upheld through cooperative efforts with operational teams
  • Exhibiting excellent administrative and problem-solving skills
  • Managing systems and reporting on service performance
  • Utilizing data analytics to identify trends and potential areas for service expansion
  • Ensuring effective internal communication
  • Working closely with colleagues and managing projects to deliver successful outcomes
  • Upholding confidentiality at all times
  • Monitoring compliance to ensure all information is accurate and complete
  • Maintaining high standards of customer service
  • Developing and sustaining effective relationships with Clinical and Client Service Operational Teams, providing necessary support
  • Assisting new team members as needed
  • Aligning work practices with company accreditations
  • Possessing a minimum of 3 years of experience in an Account Management or Relationship role
  • Holding a degree or equivalent qualification
  • Demonstrating strong commercial acumen
  • Having experience in engaging with clients and colleagues at all organizational levels
  • Ability to meet targets
  • Capability to manage in a dynamic environment while interacting at all levels within the organization
  • Exhibiting excellent communication skills and proficiency in IT
  • Ability to manage a growing client base and identify new opportunities
  • Maintaining strong client relationships
  • Being self-assured, well-presented, and organized in daily operations

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