Current jobs related to Customer Experience Director - Glasgow, Glasgow City - Barclays

  • Customer Experience Director

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Brillband Full time

    Customer Experience Manager Job DescriptionWe are seeking a highly skilled Customer Experience Manager to lead our customer experience team and shape the customer experience for our fast-scaling business.Key Responsibilities:Lead and mentor a team of customer experience professionals to provide outstanding service to our customers.Manage inbound sales...

  • Customer Experience Director

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Brillband Full time

    Customer Experience Manager Job DescriptionWe are seeking a highly skilled Customer Experience Manager to lead our customer experience team and shape the customer experience for our fast-scaling business.Key Responsibilities:Lead and mentor a team of customer experience professionals to provide outstanding service to our customers.Manage inbound sales...

  • Customer Experience Director

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Simple Online Healthcare Full time

    About the RoleWe're seeking a seasoned leader to drive customer satisfaction and scale operations across multiple markets. As our Head of Customer Service, you'll lead a large and diverse team, developing strategies to enhance the customer experience and help us reach our ambitious goal of providing exceptional care at exponential scale.Key...

  • Customer Experience Director

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Simple Online Healthcare Full time

    About the RoleWe're seeking a seasoned leader to drive customer satisfaction and scale operations across multiple markets. As our Head of Customer Service, you'll lead a large and diverse team, developing strategies to enhance the customer experience and help us reach our ambitious goal of providing exceptional care at exponential scale.Key...

  • Customer Transformation Director

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom KPMG Full time

    The RoleWe are seeking a seasoned Customer Transformation Director to join our Customer & Operations Advisory team in the UK. As a key member of our IGH sector team, you will be responsible for delivering high-impact transformation programs for our clients, leveraging your expertise in digital transformation, customer experience, and customer-centric...

  • Customer Transformation Director

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom KPMG Full time

    The RoleWe are seeking a seasoned Customer Transformation Director to join our Customer & Operations Advisory team in the UK. As a key member of our IGH sector team, you will be responsible for delivering high-impact transformation programs for our clients, leveraging your expertise in digital transformation, customer experience, and customer-centric...

  • Customer Experience Specialist

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Three Full time

    About the RoleWe are seeking a highly skilled and experienced individual to join our Customer Solution Centre as a Customer Experience Specialist. In this role, you will be responsible for handling complex customer complaints and issues, providing timely and effective resolutions, and driving continuous improvement in our customer experience.Key...

  • Customer Experience Ambassador

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom SSP Full time

    Job Title: Customer Experience AmbassadorAbout the Role:As a Customer Experience Ambassador at SSP, you will be responsible for delivering exceptional customer experiences in a fast-paced retail environment. You will engage with customers, provide outstanding service, and ensure a clean, safe, and welcoming environment.Key Responsibilities:* Engage with...

  • Customer Experience Leader

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Foot Locker Full time

    Customer Experience LeaderAt Foot Locker, we're looking for a talented individual to join our team as a Customer Experience Leader. As a key member of our store team, you will be responsible for delivering exceptional customer service and driving sales growth.Key Responsibilities:• Coach and motivate your team to deliver outstanding customer service•...

  • Customer Experience Specialist

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Arnold Clark Group Full time

    About the RoleWe're seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesPrepare the showroom and cars for the day ahead, ensuring a welcoming and...

  • Customer Experience Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Three UK Full time

    Job DescriptionAt Three UK, we are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our Customer Care function, you will be responsible for resolving complex customer complaints and issues in a timely and efficient manner.Key Responsibilities:Resolve customer complaints and issues through multiple channels,...

  • Customer Experience Manager

    1 month ago

    Glasgow, Glasgow City, United Kingdom EVH Full time

    Customer Experience ManagerAt EVH, we're seeking a highly skilled Customer Experience Manager to join our team. As a key member of our Finance & Corporate Support department, you'll play a pivotal role in shaping and delivering excellent customer service across our organisation.Key Responsibilities:Digital Transformation: Shape the digital transformation of...

  • Customer Experience Manager

    1 month ago

    Glasgow, Glasgow City, United Kingdom EVH Full time

    Customer Experience ManagerAt EVH, we're seeking a highly skilled Customer Experience Manager to join our team. As a key member of our Finance & Corporate Support department, you'll play a pivotal role in shaping and delivering excellent customer service across our organisation.Key Responsibilities:Digital Transformation: Shape the digital transformation of...

  • Customer Experience Manager

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom EVH Full time

    Customer Experience ManagerEVH is seeking a highly skilled Customer Experience Manager to join our Finance & Corporate Support team. As a key member of our executive office, you will play a pivotal role in shaping and delivering excellent customer service across our organisation.Key Responsibilities:Digital Transformation: Influence the digital...

  • Customer Experience Manager

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom EVH Full time

    Customer Experience ManagerEVH is seeking a highly skilled Customer Experience Manager to join our Finance & Corporate Support team. As a key member of our executive office, you will play a pivotal role in shaping and delivering excellent customer service across our organisation.Key Responsibilities:Digital Transformation: Influence the digital...

  • Customer Experience Leader

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Foot Locker Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Experience Leader to join our team at Foot Locker. As a key member of our store leadership team, you will be responsible for driving sales and maximizing profit goals for a specific store.Key ResponsibilitiesCoach and motivate your team to deliver exceptional customer service and drive...

  • Customer Experience Leader

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Foot Locker Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Experience Leader to join our team at Foot Locker. As a key member of our store leadership team, you will be responsible for driving sales and delivering exceptional customer service in a fast-paced retail environment.Key ResponsibilitiesCoach and motivate your team to deliver sales and...

  • Customer Experience Advisor

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Glasgow, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...

  • Customer Experience Advisor

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Glasgow, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...

  • Customer Experience Manager

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom EVH Full time

    Customer Experience ManagerEVH is seeking a highly skilled Customer Experience Manager to join our Finance & Corporate Support team. As a key member of our organization, you will play a pivotal role in shaping and delivering excellent customer service across our organization.Key Responsibilities:Digital Transformation: Shape and influence the digital...

Customer Experience Director

2 months ago

Glasgow, Glasgow City, United Kingdom Barclays Full time

About the Role

We are seeking a highly skilled and experienced Senior Client Enablement Leader to join our team at Barclays. As a key member of our Complaints function, you will be responsible for leading and developing a highly engaged team to deliver excellent customer outcomes through world-class complaint handling.

Key Responsibilities

  • Customer Service Excellence
    • Act as an ambassador for Barclays, creating connections and growth for customers.
    • Identify and maintain active performance management standards across the team.
  • Business Development
    • Develop an effective business plan using internal and external insights.
    • Drive long-term sustainable revenue growth in your area.
  • Market Research and Analysis
    • Understand market trends, competitive landscape, and regulatory changes.
    • Identify market opportunities and create a culture that enables focus on building deeper relationships with customers.
  • Leadership and Accountability
    • Advise key stakeholders on functional and cross-functional areas of impact and alignment.
    • Manage and mitigate risks through assessment, in support of the control and governance agenda.

Vice President Expectations

  • Demonstrate leadership and accountability for managing risk and strengthening controls.
  • Lead by example, embodying the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship.

Requirements

  • Proven experience in Complaint Management standards and practices within Financial Services.
  • Expertise in ensuring adherence to regulatory requirements for Complaints management.
  • Proven ability to lead and inspire teams towards achieving organisational goals.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.