Customer Experience Leader
3 weeks ago
About the Role
We are seeking a highly motivated and experienced Customer Experience Leader to join our team at Foot Locker. As a key member of our store leadership team, you will be responsible for driving sales and delivering exceptional customer service in a fast-paced retail environment.
Key Responsibilities
- Coach and motivate your team to deliver sales and customer service excellence
- Ensure high levels of customer satisfaction by being knowledgeable on all products offered and teaming up with co-workers to provide excellent sales service
- Deliver sales, customer experience, merchandising, visual, and operational expectations
- Act as a partner between customers, sales associates, and store leadership
- Maintain an awareness of all product knowledge and current or upcoming product trends
Requirements
- Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results due to enthusiasm from interacting with customers and athletic products
- Resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
- Strong cognitive and mathematical skills, including problem analysis, decision making, and financial analysis
- High level of ethics, values, integrity, and trust
- Flexible availability, including nights, weekends, and holidays
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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