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Senior Enterprise Account Manager

2 months ago

London, Greater London, United Kingdom Amazon Full time

Join a Leading Global Business

Become part of a dynamic and rapidly growing $35 billion global enterprise. At Amazon Business, we are a forward-thinking startup dedicated to crafting innovative solutions that challenge conventional practices.

We operate at the crossroads of technology and retail within the B2B sector, developing cutting-edge purchasing and procurement solutions designed to empower businesses and organizations.

Our mission at Amazon Business is to establish ourselves as the most recognized and preferred strategic partner for intelligent business purchasing. We invite you to bring your insights, creativity, and a bold approach to the seemingly impossible.

Unlock Your Career Potential

Amazon Business serves millions of clients globally—from small enterprises, educational institutions, healthcare facilities, non-profit organizations, and government entities, to large corporations with international operations—transforming their procurement processes with significant cost and time efficiencies, enhanced productivity, and insightful purchasing analytics.

Our customers benefit from a range of business-specific features and advantages, including a tailored site experience, Business Prime, exclusive pricing and selection, single or multi-user business accounts, approval workflows, purchasing system integrations, payment solutions, dedicated customer support, and more.

Position Overview

As a vital member of the Amazon Business team, Strategic Account Managers are tasked with overseeing substantial strategic accounts (businesses with annual revenues of $2.5 billion and above), comprehending intricate requirements, and utilizing customized solutions to assist these clients in achieving procurement efficiencies at scale through Amazon Business.

The ideal candidate will possess experience in cultivating relationships across various functional areas such as procurement, procure-to-pay, production, maintenance, supply chain, and IT within large, complex organizations, along with a proven history of meeting and surpassing objectives.

If you are ready to engage actively and help shape the future of purchasing for large enterprise clients, this role may be the right fit for you.

Key Responsibilities

  • Formulate and execute a territory customer account management strategy.
  • Engage and network with key prospect and customer contacts through events, thought leadership initiatives, and collaboration with other Amazon teams.
  • Analyze and report on customer onboarding processes and spending adoption.
  • Establish close advisory relationships with senior customer stakeholders, including Chief Procurement Officers, Chief Financial Officers, and Vice Presidents.
  • Contribute to contract negotiations for large, complex agreements across multiple Amazon teams.
  • Accelerate spending adoption within your portfolio of strategic accounts.
  • Act as the 'voice of the customer' with internal Amazon teams, including Product Management and Category Management.
  • Drive periodic innovations to enhance customer satisfaction and team productivity.
  • Build relationships and manage customer projects with marketing, business development, customer service, payments, operations, technology development, and other key internal Amazon stakeholders.
  • Demonstrate experience in positioning and selling innovative solutions to both new and existing customers across various market segments.
  • Exhibit experience in identifying, developing, negotiating, and closing opportunities across a broad spectrum of customer engagement levels.
  • Utilize sales CRM tools such as Salesforce or similar software.
  • Proficient in Microsoft Office products and applications.
  • Hold a Bachelor's degree or equivalent qualification.
  • Possess knowledge of procurement and source-to-pay processes and solutions or equivalent experience.
  • Demonstrate experience in identifying trends and needs to enhance already closed large-scale technology agreements.
  • Have a background in B2B or enterprise sales with a focus on acquiring new business.
  • Possess an MBA or Master's in Management.

Diversity and Inclusion

Amazon is an equal opportunity employer. We are committed to building a diverse workforce, which we believe is essential to our success. We make hiring decisions based on your experience and skills. We value your passion for discovery, innovation, simplification, and building.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to learn more about how we collect, use, and transfer the personal data of our candidates.

Amazon is dedicated to fostering a diverse and inclusive workplace.