Field Support Specialist
3 hours ago
We are seeking a highly skilled Field Engineer to join our team at A&O IT Group. As a Field Engineer, you will be responsible for providing technical support and maintenance services to our clients.
Key Responsibilities:- Manage incidents, installations, and changes through our incident management system, providing real-time feedback on progress and completion.
- Deliver exceptional customer service, exceeding customer expectations.
- Participate in the shift/standby rota as required, providing support to our clients.
- Manage local spares and ensure all systems are up-to-date and accurate.
- Complete online training as requested, within specified timeframes.
- Hold a valid UK driving license.
- Provide physical support for end-user desk moves, printer physical moves, DC racking, server checks, and tape rotation.
- Proven experience in desk-side support, Microsoft Windows operating systems, and Microsoft Office.
- Proven knowledge of server hardware and experience as a hardware engineer in desktop, laptop, and printer maintenance/repair.
- Flexible working hours and willingness to travel, driving a Luton style van when required.
About Us:
A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries.
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