Field Support Specialist

3 hours ago


Manchester, United Kingdom A&O IT Group. Full time
Job Description

We are seeking a highly skilled Field Engineer to join our team at A&O IT Group. As a Field Engineer, you will be responsible for providing technical support and maintenance services to our clients.

Key Responsibilities:
  • Manage incidents, installations, and changes through our incident management system, providing real-time feedback on progress and completion.
  • Deliver exceptional customer service, exceeding customer expectations.
  • Participate in the shift/standby rota as required, providing support to our clients.
  • Manage local spares and ensure all systems are up-to-date and accurate.
  • Complete online training as requested, within specified timeframes.
  • Hold a valid UK driving license.
  • Provide physical support for end-user desk moves, printer physical moves, DC racking, server checks, and tape rotation.
  • Proven experience in desk-side support, Microsoft Windows operating systems, and Microsoft Office.
  • Proven knowledge of server hardware and experience as a hardware engineer in desktop, laptop, and printer maintenance/repair.
  • Flexible working hours and willingness to travel, driving a Luton style van when required.

About Us:
A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries.



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