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IT Field Support Specialist

2 months ago


Manchester, United Kingdom SCC Full time
About the Role

We are seeking a skilled IT Field Delivery Engineer to join our team at SCC. As a key member of our team, you will be responsible for delivering high-quality, field-based support to our customers within the specified region.

Key Responsibilities
  • Attend customer sites to provide technical support on IT hardware and software products, ensuring timely resolution of issues within specified SLAs.
  • Work efficiently to deliver IT support services to a diverse portfolio of customers, utilizing strong technical and customer service skills.
  • Develop trusted adviser relationships with customers across various technical areas, providing expert guidance and support.
  • Collaborate with colleagues to ensure seamless delivery of IT services, adhering to company standards and best practices.
Requirements
  • Proven experience in supporting PC, Laptop, and Printer technologies within a site or field environment.
  • Excellent customer service skills, with a strong focus on delivering high-quality service.
  • Strong communication skills, with the ability to work effectively in a team environment.
  • Hold a full UK Driving Licence.
  • Ability to attain Security Clearance without conditions or caveats.
About SCC

SCC is a leading IT company, offering a range of services and solutions to our customers. We pride ourselves on our inclusive workplace, excellent package, and commitment to career development and lifelong learning opportunities.