Customer Service Manager
1 month ago
Customer Service Manager Job Role:
This position will focus on delivering exceptional customer service and support to our customers, while also promoting a culture of excellent customer service throughout the factory. The ideal candidate will have experience in customer service and business development, and will be able to provide day-to-day support and guidance to the account manager. The role will also involve ensuring that customer logs are maintained by established processes, including the quote log and NPI logs.
Key Responsibilities:
• Providing day-to-day support and guidance to the account manager
• Ensuring that customer logs are maintained by established processes
• Background in customer service, business development, and/or customer account management roles
• Excellent communication skills
• Quote sign-off
• Margin monitoring
• Great attention to detail
• Good computer skills in Word, PowerPoint, and Excel plus the ability to learn new systems.
Requirements:
• Electronics experience (Distribution or Manufacturing)
• Strong analytical, problem-solving, and critical thinking skills
• Ability to make decisions under pressure
• Excellent attention to detail and organizational skills
• Good communication skills both written and verbal
• Proficient computer skills
Remuneration: £30,000 to £45,000 per annum depending on experience working
Hours: Monday – Thursday: 08:00 am - 16:30 pm Friday: 08:00 am - 13:00 pm
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