Sheltered Housing Officer

6 days ago

Sudbury CO TR, United Kingdom Babergh and Mid Suffolk District Councils Full time
About the Role

We are seeking a dedicated Sheltered Housing Officer to join our team in Tenant Services, working predominantly in Sudbury and Gt Cornard. As a key member of our team, you will provide housing-related support duties for residents of sheltered housing schemes and support the Sheltered Housing Team Manager in the development of services.

Key Responsibilities
  • Carry out welfare and wellbeing calls to residents, identifying and arranging additional support as required.
  • Respond to emergencies during working hours and after hours, where appropriate arrangements have been made with the Sheltered Housing Team Manager.
  • Maintain accurate and current digital records, including next of kin, nearest contact, and family doctor for all residents, and contact them in cases of emergency or need.
  • Maintain a digital logbook on all matters or incidents relating to the scheme and residents.
  • Complete and maintain digital Support Plans and associated reviews for all residents.
  • Liaise with external statutory and voluntary agencies as necessary concerning residents' welfare needs.
  • Assist with the letting of sheltered accommodation.
  • Welcome new residents and complete sign-ups, provide guidance on the use of facilities, and the role of the Sheltered Housing Officer.
  • Promote and encourage the organization of social activities in accordance with residents' wishes, and work in conjunction with any social club or residents' committee.
  • Maintain the security of communal premises and equipment, and any vacant flats.
  • In conjunction with the Neighbourhood Team, ensure the proper management and use of all communal areas and guest rooms, and ensure common areas are properly and regularly cleaned.
  • Report repairs and faults as necessary.
  • Observe the provisions of the council's Health and Safety Policy, and be familiar with fire precautions, emergency procedures, lone working, and carrying out risk assessments.
  • Carry out regular checks of alarm systems and report any faults immediately.
  • Report any safeguarding issues or concerns.
About You

We are looking for a dedicated individual who is organized, IT literate, and able to manage a varied and sometimes challenging workload, and can communicate well, showing empathy and compassion.

You will need to have the following:

  • A relevant qualification at NVQ2 or equivalent knowledge gained through experience.
  • Basic First Aid Certificate.
  • Knowledge of the needs of older people and an awareness of Safeguarding issues.
  • IT skills, with considerable experience of Microsoft Office package, including Microsoft Excel and Teams.
  • An awareness of health and safety matters.
  • A driver's license and access to own vehicle will be required.
About Us

Working together across our councils and with our partners in the public, private, and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.

We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work.

Benefits

  • Great opportunities for learning and development.
  • Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years' service, plus bank holidays).
  • Competitive Local Government Pension Scheme.
  • Wellbeing Support Programme.
  • Employee Assist Programme.
  • Health Care Options.

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