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Sheltered Housing Officer

2 months ago

Sudbury CO TR, United Kingdom Babergh and Mid Suffolk District Councils Full time
About the Role

We are seeking a dedicated and organized individual to join our team as a Sheltered Housing Officer in Sudbury. The successful candidate will be responsible for providing housing-related support services to residents of sheltered housing schemes.

Key Responsibilities
  • Carry out welfare and wellbeing calls to residents, identifying and arranging additional support as required.
  • Respond to emergencies during working hours and after hours, where appropriate arrangements have been made with the Sheltered Housing Team Manager.
  • Maintain accurate and current digital records, including next of kin, nearest contact, and family doctor for all residents.
  • Complete and maintain digital Support Plans and associated reviews for all residents.
  • Liaise with external statutory and voluntary agencies as necessary concerning residents' welfare needs.
  • Assist with the letting of sheltered accommodation.
  • Welcome new residents and complete sign-ups, providing guidance on the use of facilities and the role of the Sheltered Housing Officer.
  • Promote and encourage the organization of social activities in accordance with residents' wishes.
  • Maintain the security of communal premises and equipment, and any vacant flats.
  • Ensure the proper management and use of all communal areas and guest rooms, and ensure common areas are properly and regularly cleaned.
  • Report repairs and faults as necessary.
  • Observe the provisions of the council's Health and Safety Policy, and be familiar with fire precautions, emergency procedures, lone working, and carrying out risk assessments.
  • Carry out regular checks of alarm systems and report any faults immediately.
  • Report any safeguarding issues or concerns.
Requirements
  • A relevant qualification at NVQ2 or equivalent knowledge gained through experience.
  • Basic First Aid Certificate.
  • Knowledge of the needs of older people and an awareness of Safeguarding issues.
  • IT skills, with considerable experience of Microsoft Office package, including Microsoft Excel and Teams.
  • An awareness of health and safety matters.
  • A driver's license and access to own vehicle will be required.
About Us

Babergh and Mid Suffolk District Councils provide excellent services to our residents across Babergh and Mid Suffolk. We are committed to creating a great environment, economy, and communities for our districts.

Benefits
  • Great opportunities for learning and development.
  • Generous leave entitlement.
  • Competitive Local Government Pension Scheme.
  • Wellbeing Support Programme.
  • Employee Assist Programme.
  • Health Care Options.