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Housing Support Officer
2 months ago
We are seeking a dedicated and organized individual to join our team as a Sheltered Housing Officer. This role involves providing housing-related support to residents of sheltered housing schemes and working closely with the Sheltered Housing Team Manager to develop services.
Key Responsibilities- Conduct welfare and wellbeing calls to residents, identifying and arranging additional support as needed.
- Respond to emergencies during working hours and after hours, where appropriate arrangements have been made with the Sheltered Housing Team Manager.
- Maintain accurate and current digital records, including next of kin, nearest contact, and family doctor for all residents, and contact them in cases of emergency or need.
- Maintain a digital logbook on all matters or incidents relating to the scheme and residents.
- Complete and maintain digital Support Plans and associated reviews for all residents.
- Liaise with external statutory and voluntary agencies as necessary concerning residents' welfare needs.
- Assist with the letting of sheltered accommodation.
- Welcome new residents and complete sign-ups, provide guidance on the use of facilities, and the role of the Sheltered Housing Officer.
- Promote and encourage the organization of social activities in accordance with residents' wishes, and work in conjunction with any social club or residents' committee.
- Maintain the security of communal premises and equipment and any vacant flats.
- In conjunction with the Neighbourhood Team, ensure the proper management and use of all communal areas and guest rooms, and ensure common areas are properly and regularly cleaned.
- Report repairs and faults as necessary.
- Observe the provisions of the council's Health and Safety Policy, and be familiar with fire precautions, emergency procedures, lone working, and carrying out risk assessments.
- Carry out regular checks of alarm systems and report any faults immediately.
- Report any safeguarding issues or concerns.
- Knowledge of the needs of older people and an awareness of Safeguarding issues.
- IT skills, with considerable experience of Microsoft Office package, including Microsoft Excel and Teams.
- A driver's license and access to own vehicle will be required.
- Great opportunities for learning and development.
- Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years service, plus bank holidays).
- Competitive Local Government Pension Scheme.
- Wellbeing Support Programme.
- Employee Assist Programme.
- Health Care Options.
We are committed to supporting equality and diversity, and Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.
