Customer Field Engineer

2 days ago

Hermitage, United Kingdom CityFibre Limited Full time
About the Role

We are seeking an experienced Customer Field Engineer to join our team at CityFibre Limited. As a key member of our fibre network installation team, you will be responsible for delivering legendary service to our customers by completing installations, connecting customers to our full fibre network, and resolving any issues that may arise.

Key Responsibilities
  • Assist with 'on the day' issues that would otherwise prevent successful completion of first-time installations
  • Complete complex or non-standard installations from site survey through to successful conclusion for both residential and business customers
  • Resolve service incidents / escalations to a successful outcome in a professional and timely manner
  • Participate in an on-call rota to provide industry-leading emergency response for network or customer issues
Requirements

We are looking for Engineers who have extensive experience and knowledge of fibre and a commitment to continuous improvement. You must be confident working at heights such as ladders and climbing poles. In addition to having a valid UK driving license, with no more than 6 penalty points, you must have the following qualifications:

  • NRSWA O1
  • Openreach PIA S007 Sub-Duct and Cable Installation
  • SA001 Overhead Safety and SA002 Underground Safety or SA006 Safe Working in Civils

The following qualifications are desirable:

  • NRSWA LA
  • SA020 MDU Installations and SA022 Track and Locate underground Services
  • Health and Safety; EFAC, EUSR, Abrasive, IPAF and TETRA
About CityFibre

CityFibre is committed to providing equal opportunities to people from all backgrounds. We want to create a sense of belonging for everyone. If you need any support or reasonable adjustments throughout the application process, please contact us.

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